Refund policy
We offer a 30-day money-back guarantee on every FWRD Card. If you're not happy with your purchase, you can request a full refund within 30 days of receiving your order — and you don't need to ship the card back.
How to request a refund
Email us at with your order number. We'll process your refund right away and deactivate your card remotely. Once deactivated, the card will no longer work with the FWRD app.
If your order included multiple cards (e.g. from our Buy 1 Get 1 Free offer), refunding will deactivate all cards from the order, and you'll receive a full refund for the original purchase.
You're welcome to keep the physical cards — no return shipping, no hassle.
When you'll see the refund
We process refunds within 1 business day of receiving your request. Your refund will be issued to the original payment method. Depending on your bank or card provider, it can take up to 10 business days to appear on your statement.
If more than 15 business days have passed since we confirmed your refund, please reach out to and we'll look into it.
Damaged or defective items
If your card arrives damaged, defective, or you receive the wrong item, email within 7 days of delivery. We'll send a replacement at no cost to you — no need to ship the original back.
Gifts
If you received a FWRD Card as a gift, the original purchaser can request a refund on your behalf. Reach out to with the order number.
European Union — 14-day right of withdrawal
If your order is shipped to the European Union, you have the right to cancel within 14 days of receipt for any reason. Our standard policy still applies — email and we'll process the refund and deactivate the card. No need to ship anything back.
Questions?
Email us anytime at — we're happy to help.